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This week, IBM is releasing a suite of improvements to Watson Assistant, including an enhanced ability to discern a customer’s intent in contacting customer service—even in situations when that intent changes during the course of the interaction between human and chatbot. The system identifies a caller’s intent, and even when...

by Jelani Harper SAN FRANCISCO – The essential paradox of Artificial Intelligence is that it’s most prominent technology, machine learning, is unequivocally dependent on humans. Machine learning’s dynamic algorithms won’t replace static rules-based ones, much like machine intelligence won’t outright supplant human intelligence. Instead, human input in the form of...

LONDON – The growth of conversational AI technologies is undeniable. By 2020, over 80 percent of businesses are expected to have adopted chatbots or some level of conversational automation. Meanwhile, the consumer appetite for multi-platform, always-on conversational channels is high; 53 percent of customers are more likely to shop with...

During The AI Summit London 2019, TechXLR8’s own Tech TV team sat down with Anthony Impey, CEO of Optimy and a Board Member of the London Chamber of Commerce and Industry, to discuss the role AI has to play in the future of London’s business landscape. The post “We’re Still...

by Sam Carter LONDON – Artificial intelligence (AI) is often an abstract term in marketing, over-inflated by clickbait headlines about robots taking over the world and self-driving cars. While AI and its machine learning (ML) subset are already a very real part of the marketing and advertising ecosystem, businesses will...